Returns

Return window

• You have 30 calendar days from the date you receive your order to start a return.
• After that period, we can't accept returns unless the product is defective.

Product condition

• The item must be unused, with the original tags attached and in its original packaging.
• For hygiene reasons, we don't accept returns of used or washed items: please try it on over underwear.

How to start a return

• Step 1: Email hola@nuvelshape.store with your order number and reason for the return (optional).
• We'll send you a prepaid return label within 24 hours (business days).
• Drop the package off at any carrier collection point.
• As soon as we receive the item, we process the refund within 3-5 business days.

Size exchanges

• If you ordered the wrong size, the process is identical to a return: email hola@nuvelshape.store.
• The exchange is free on your first order: we want you to get the size right.
• We arrange shipping of the new item as soon as we receive the original.

Defective products

• If you receive a damaged or defective item, write to us within the first 48 hours with photos.
• We'll replace it at no cost, and in most cases you won't need to return the damaged item.

Refunds

• The refund is issued to the same payment method used for the order.
• Timeframe: 3-5 business days from when we receive the item.
• There may be an additional 2-3 day delay depending on your bank or financial institution.

Contact: For any question about your return, email hola@nuvelshape.store including your order number. We reply within 24 hours on business days.